Privacy Policy

Introduction

Welcome to S.L. BUILDERS LTD ("we", "our" or "us"). We are committed to protecting your privacy and providing you with a secure experience when using our website and services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

This policy complies with the UK Data Protection Act 2018 (DPA 2018), UK General Data Protection Regulation (UK GDPR), and the Privacy and Electronic Communications Regulations 2003 (PECR).

Who We Are

S.L. BUILDERS LTD provides kitchen fitting, flooring installation, staircase renovation, decking and home improvement services in the United Kingdom. S.L. BUILDERS LTD is the data controller for the personal information described in this policy.

Contact Information:

• Address: Annesley Road, Nottingham, United Kingdom
• Email: slbuilderswork@gmail.com
• Phone: +44 7414 460648

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, email address, and phone number
• Information about your property when you request a quote
• Communications you have with us

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and operating system
• Pages you visit on our website and how you interact with them
• Referral source and time spent on our website

How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To deliver the services you have requested, including quotes, installations, and follow-up support.
• Communication: To respond to your inquiries, provide updates about your projects, and send service-related communications.
• Improving Our Services: To understand how users interact with our website and to enhance our services.
• Marketing: To send you information about our services, special offers, and events that may interest you, only with your consent.
• Legal Obligations: To comply with legal requirements and resolve disputes.

Legal Basis for Processing

Under UK data protection law, we process your personal information based on one or more of the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and preventing fraud, as long as these interests are not overridden by your rights.
• Consent: You have given us clear consent to process your personal information for a specific purpose.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use

• Necessary: We store your cookie choice in your browser. This cannot be disabled.
• Analytics Cookies (optional): Google Analytics helps us understand how visitors interact with our website.

Analytics cookies are only set if you give consent by clicking "Accept All" in our cookie banner.

You can manage your cookie preferences through our cookie consent banner or your browser settings. For detailed information, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who provide services on our behalf, such as IT service providers, and delivery partners.
• Professional Advisors: Legal, accounting, and other professional advisors in connection with our business operations.
• Regulatory Authorities: Government bodies, regulators, and law enforcement agencies when required by law.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. For specific retention periods, please contact us using the details provided above.

Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal information.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: Request restriction of processing your personal information.
• Right to Data Portability: Request transfer of your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing of your personal information in certain circumstances.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the details provided above. We will respond to your request within one month.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can address your concerns. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected personal information from your child, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

International Data Transfers

We primarily store and process your data within the United Kingdom and European Economic Area (EEA). If we transfer your data outside these areas, we ensure appropriate safeguards are in place to protect your information in compliance with UK data protection laws.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: slbuilderswork@gmail.com
• Phone: +44 7414 460648